We have DiagnoSYS offices around the world |
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Germany |  |
India |  |
United States |
Product Help - Software
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DiagnoSYS Group.......
Any problems with your DiagnoSYS product or software please contact:- support@diagnosys.com
DiagnoSYS Group
We offer our customers excellent product help.
Customer Call (CCL) - continued
Technical issues on the Customer Call Log will be automatically escalated to DiagnoSYS senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customers but with priority given to those with systems on Warranty or under an SLA. Only those calls from users with systems under Warranty or SLA will be measured to ensure correct response times are provided.
Applications Support
Application Support is available by telephone through the Customer Call Log system. This ensures the appropriate Product Specialist is assigned to the problem and that they will retain ownership of the issue until it is resolved.
Priority will be given to Customers with systems under Warranty or with a SLA. Support to customers without Warranty or SLA cover will be at the discretion of DiagnoSYS
Service Level Agreement (SLA)
DiagnoSYS provides a standard SLA that can be tailored to meet individual requirements. The SLA is agreed on an annual basis. The standard SLA provides repair of hardware that has failed due to a faulty part. It does not cover damage caused by client error, misuse or outside influence such as flood, fire or electrical supply.
System hardware is covered against failure on a return-to-factory for repair basis except for the S790 and S700 family of systems that are repaired on a customer site. However, tailored SLA can be discussed to meet individual requirements.
We offer our customers excellent product help.
Customer Call (CCL) - continued
Technical issues on the Customer Call Log will be automatically escalated to DiagnoSYS senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customers but with priority given to those with systems on Warranty or under an SLA. Only those calls from users with systems under Warranty or SLA will be measured to ensure correct response times are provided.
Applications Support
Application Support is available by telephone through the Customer Call Log system. This ensures the appropriate Product Specialist is assigned to the problem and that they will retain ownership of the issue until it is resolved.
Priority will be given to Customers with systems under Warranty or with a SLA. Support to customers without Warranty or SLA cover will be at the discretion of DiagnoSYS
Service Level Agreement (SLA)
DiagnoSYS provides a standard SLA that can be tailored to meet individual requirements. The SLA is agreed on an annual basis. The standard SLA provides repair of hardware that has failed due to a faulty part. It does not cover damage caused by client error, misuse or outside influence such as flood, fire or electrical supply.
System hardware is covered against failure on a return-to-factory for repair basis except for the S790 and S700 family of systems that are repaired on a customer site. However, tailored SLA can be discussed to meet individual requirements.
Excelling in electronic test solutions worldwide