DiagnoSYS Quality Objectives

DiagnoSYS Group.......

Excelling in electronic test solutions worldwide

Quality Objectives	QMS Quality Policy RoHS and WEEE Quality Management System

Process Performance
Set and monitor performance, through Key Performance Indicators (KPI’s). Metrics are monitored by the Departmental Head and reviewed at the Management Review.

Customer Satisfaction
Use established communication feed back and measurements to monitor DiagnoSYS performance.
	Customer Complaints	RMA’s	KPI’s
Expansion of Customer Base
Increase DiagnoSYS customer awareness and product base by advertising and establishing a corporate product brand:
	Internet Site	Brochures	Headed Paper

Employee Communication and Feedback
Communication established throughout the company. Top Level meetings at Board Level are linked where necessary into the Management Review. Internal Internet announcements and Site wide reviews help to communicate throughout the company. Personal Development appraisal meetings allow employees to openly communicate Face to Face with employers.

Deliver the Quality Message
Take ALL opportunities to inform the market place of DiagnoSYS’s product and the advantage that DiagnoSYS has over our competitors. Maintain and exceed DiagnoSYS standards in Manufacturing Quality ICT products and to insure that DiagnoSYS is recognised as specialists at the forefront of PCB:
	Service & Repair	Test & Inspection (FA Analysis)
BSI Accreditation
Complete the Extension to Scope for Emerainville (Paris) to bring Service site under DiagnoSYS BS ISO 9001-2000.

Continuous Improvement
Continue to review and improve the QMS through continual assessment of the QMS. CEO DiagnoSYS Group.


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