Customer support
Diagnosys offers a number of support packages designed to suit the different needs you may have as a customer. All of the support packages can be customised to fit your specific needs. If you would like to discuss the package details, or would like support contract prices for your equipment please contact us.
To benefit from future software developments, enhancements, library additions and applications support, Diagnosys require that the systems are covered by Warranty or a valid support package.
Engineers
Service Levels
| Service Type | Description |
| Platinum | Priority hardware return to base repair Full software support Hardware calibration |
| Gold |
Hardware return to base repair |
| Silver | Full software support |
| Bronze | Off site Technical Support for Hardware or Software by telephone or email - Limited to 4 Issues |
| Per incident | Access to technical support engineer - Charged per incident |
To benefit from future software developments, enhancements, library additions and applications support, Diagnosys require that the systems are covered by Warranty or a valid support package.
Customer Call (CCL)
To ensure all Customer technical issues are recorded, prioritised and addressed, Diagnosys has introduced a state of the art Customer Call Logging system. All technical issues received will be entered on the log and prioritised for action by the appropriate engineer.
Technical issues on the Customer Call Log will be automatically escalated to Diagnosys senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customer queries but priority is given to those with systems under warranty or under a valid support contract.
Legacy Systems
Diagnosys has evolved over the years and aquired the knowledge and capability to support and re-host legacy equipment from Membrain, Fairchild, Factron and Schlumberger systems. Diagnosys would be happy to discuss the ongoing support of your legacy systems or the opportunity to migrate the investment you have made in these legacy systems to new platforms. Diagnosys are proud to be able to offer the only true 100% compatible S700 ATE on the market and also have the ability to migrate from many competitor ATE systems.
Technical Directors
At your service
To ensure all Customer technical issues are recorded, prioritised and addressed, Diagnosys has introduced a state of the art Customer Call Logging system. All technical issues received will be entered on the log and prioritised for action by the appropriate engineer.
Technical issues on the Customer Call Log will be automatically escalated to Diagnosys senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customer queries but priority is given to those with systems under warranty or under a valid support contract.
Legacy Systems
Diagnosys has evolved over the years and aquired the knowledge and capability to support and re-host legacy equipment from Membrain, Fairchild, Factron and Schlumberger systems. Diagnosys would be happy to discuss the ongoing support of your legacy systems or the opportunity to migrate the investment you have made in these legacy systems to new platforms. Diagnosys are proud to be able to offer the only true 100% compatible S700 ATE on the market and also have the ability to migrate from many competitor ATE systems.
Finance Directors
At your service
To ensure all Customer technical issues are recorded, prioritised and addressed, Diagnosys has introduced a state of the art Customer Call Logging system. All technical issues received will be entered on the log and prioritised for action by the appropriate engineer.
Technical issues on the Customer Call Log will be automatically escalated to Diagnosys senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customer queries but priority is given to those with systems under warranty or under a valid support contract.
Legacy Systems
Diagnosys has evolved over the years and aquired the knowledge and capability to support and re-host legacy equipment from Membrain, Fairchild, Factron and Schlumberger systems. Diagnosys would be happy to discuss the ongoing support of your legacy systems or the opportunity to migrate the investment you have made in these legacy systems to new platforms. Diagnosys are proud to be able to offer the only true 100% compatible S700 ATE on the market and also have the ability to migrate from many competitor ATE systems.
Managing Directors
At your service
To ensure all Customer technical issues are recorded, prioritised and addressed, Diagnosys has introduced a state of the art Customer Call Logging system. All technical issues received will be entered on the log and prioritised for action by the appropriate engineer.
Technical issues on the Customer Call Log will be automatically escalated to Diagnosys senior management should a response not be given or if issues are not closed in a defined period.
The Call Log is used for all customer queries but priority is given to those with systems under warranty or under a valid support contract.
Legacy Systems
Diagnosys has evolved over the years and aquired the knowledge and capability to support and re-host legacy equipment from Membrain, Fairchild, Factron and Schlumberger systems. Diagnosys would be happy to discuss the ongoing support of your legacy systems or the opportunity to migrate the investment you have made in these legacy systems to new platforms. Diagnosys are proud to be able to offer the only true 100% compatible S700 ATE on the market and also have the ability to migrate from many competitor ATE systems.
Diagnosys Portal
The Diagnosys portal, for customers and distributors, provides a whole wealth of resources, information and downloads, and allows you to access your account details.
Login to the Diagnosys Portal
Register for the Diagnosys Portal