Diagnosys' group is committed to achieving sustained profitable growth by providing and supporting products and services which consistently satisfy and enhance the needs of our customers.
This level of quality is achieved through the adoption of a Quality System which meets or exceeds the requirements of BS EN ISO9001:2008 and reflects the competence of the company to customers and independent auditing authorities. Our certificate of registration is FM551883 and is issued by BSi. It is a key business aim to ensure that this certification is maintained.
Achievement of the policy involves all our staff who are individually responsible for the quality of their work.
It is our policy to meet any legal or statutory codes of practice associated with the services and products we supply.
Customer satisfaction is a key business goal. Our reputation relies on building strong relationships with our customers to ensure that we meet their requirements; feedback is elicited so that we can measure our performance. Typical sources of data are:
- Customer Complaints
- Customer survey (products, training and services)
- Returned Materials Advice Records
Process improvement initiatives are implemented across our offices world-wide to ensure the consistently high quality of our products and services. Key Performance Indicators (KPI's) are used to monitor performance and metrics are reviewed at regular Management Review meetings. Standard operating processes are developed to meet the requirements of the CMMI and the effectiveness of these processes is monitored by regular quality auditing.
Internal communication is established throughout the company using modern media. Directives from top management are communicated to all employees as appropriate. The utilization of personal development reviews compliment and develop the skills of our workforce and help to ensure that customer focus is maintained and business goals are met.
We ensure all opportunities are taken to deliver the quality message and to communicate the high quality standards we expect from our workforce.